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Frequently Asked Questions
- How long will it take to get my item(s)?
- Many of our items are custom made. Even though
we try to complete your order in 1-2 weeks, please allow up to 4 weeks for collars and
jackets. If you need your item(s) sooner, please contact us and we will do what we can.
- How do you ship my item(s)?
- We ship USPS Priority Mail.
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- Why is my shipping charge so high?!?
- PayPal is a wonderful, secure service. However, their
system is not overly robust. When I review your order, if you have been grossly
overcharged for shipping, I will automatically refund you the excess shipping charges.
What is a Martingale Collar?
The Martingale collar, also known as the Greyhound collar, was designed to prevent
Sighthounds, who have narrow heads, from slipping or backing out of their collar.
The Martingale collar is worn loose and comfortable and closes up or tightens when
engaged. In the correct size this collar never chokes your dog. It tightens just
enough to prevent your dog from escaping. The Martingale is made with a large loop
which goes around the dog's neck and a smaller loop which is attached to the leash by a
D-Ring and is pulled taunt, making the collar tighten.
- What if it doesn't fit?
- Return the item with a note of what is wrong, your
name, address, and phone number. We will cheerfully ship you another.
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- RETURNS
- Return the item with a note of what is wrong, your
name, address, and phone number. We will cheerfully ship you another or refund your
purchase price.
- What if I do not want to pay by PayPal
- We can not take Credit Cards over the phone at this
time. Print out your Shopping Cart page and mail a check or money order to
- Sighthound Gear
- 1191 360th Street
- Gorwrie, IA 50543
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